1. Scope
This policy applies to every product purchased through Pricifi, whether you paid by payment link, invoice, or in a WhatsApp or Instagram conversation. It applies regardless of which independent seller listed and fulfilled the item. Where a seller offers a more generous policy, the more generous term applies.
Pricifi Ltd is a Nigerian company with its registered address at 2 Lanre Olumide Street, Lagos, Nigeria. Pricifi processes the payment and holds it in escrow until delivery is confirmed; the seller packs and ships the goods.
2. Return window
- Change of mind: request a return within 7 calendar days of delivery. The item must be unused, in its original packaging, and have all tags attached.
- Damaged, defective, or wrong item: report it within 48 hours of delivery with photos or a short video. Return shipping is free and you may choose a replacement or a full refund.
- Item never arrived: tell us within 7 days of the estimated delivery date and we will investigate with the courier. If it cannot be delivered, you receive a full refund.
3. Items that cannot be returned
For hygiene, safety, and freshness reasons, the following cannot be returned unless they arrive damaged, defective, or different from what you ordered:
- Food, drinks, and other perishable goods
- Beauty and personal-care products that have been opened or used
- Underwear, swimwear, and pierced jewellery
- Custom-made, personalised, or made-to-order items
- Digital products and gift cards once delivered
4. How to start a return
- Email support@pricifi.com with your order number (for example #3f2a1b9c), or reply to the same WhatsApp or Instagram thread you ordered from.
- Tell us what is wrong and attach photos where relevant.
- We reply within 1 business day with return instructions and the courier pickup or drop-off details.
- Pack the item securely and hand it to the courier. Keep the receipt until your refund is complete.
5. Who pays return shipping
- Damaged, defective, wrong, or missing item: Pricifi or the seller pays.
- Change of mind: you pay the return shipping, unless the seller chooses to cover it.
6. Refunds
- We inspect the returned item within 2 business days of receiving it.
- Approved refunds are issued to your original payment method within 3–5 business days of approval. Your bank or card issuer may take a further 5–10 business days to display it.
- Delivery fees are refunded when the return is our fault or the seller's (damaged, defective, wrong, or undelivered). For change-of-mind returns, the original delivery fee is not refunded.
- Because payment is held in escrow until delivery is confirmed, a refund is paid from those held funds — you do not need to chase the seller directly.
7. Exchanges
If you need a different size or colour, start a return within the 7-day window and place a new order. We cannot reserve stock, so the replacement is subject to availability.
8. If a refund is late or missing
If 10 business days have passed since your refund was approved and you cannot see it, email support@pricifi.com with your order number. We will trace the Paystack transaction and confirm the exact status in writing.
9. Your statutory rights
Nothing in this policy limits rights you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018. If a product is not as described, not fit for purpose, or not of satisfactory quality, you are entitled to a repair, replacement, or refund.
